Frequently asked questions

I'm completely new to crochet. Where should I start?

Start with a small project and instructions that explain the required techniques. A kit can simplify choosing materials, but “beginner” does not always mean every tool or lesson is included. Read our first crochet kit guide before deciding.

Does a crochet kit contain everything I need?

Contents vary by maker and kit. Check the listing for yarn, hook size, pattern format, stitch markers, a finishing needle and any extras. Scissors, stuffing or a separate pattern may be required. Do not assume that an accessory shown in a styled photograph is included.

Do your guides use UK or US crochet terms?

Our explanations use UK terms and identify US equivalents where helpful. An individual manufacturer's pattern may use either system. Check its terminology before starting: UK double crochet and US double crochet are different stitches.

Can I replace a yarn with another in the same weight?

Possibly, but weight alone is not enough. Compare fibre, metreage, construction, tension and washing instructions. Make and wash a swatch in the pattern's stitch before committing to a fitted project. Our fibres and weights guide explains the checks.

Are all your yarns made or dyed by Native Yarns?

Native Yarns is a multi-brand retailer operated by Fleeta Limited. Refer to the individual product information for its maker, fibre and origin.

Will yarn colour look exactly like my screen?

Screens and lighting can alter how a shade appears. Check the manufacturer's shade name and number, and ask if a detail is important to your project. Where a yarn uses dye lots, matching the lot can matter across a larger piece; do not assume a later purchase will be identical.

Can I machine-wash wool or alpaca?

Only use a method permitted by the particular yarn or item's care instructions. “Wool”, “alpaca” and “superwash” are not complete washing instructions. Keep the ball band and test the planned wash on a swatch. See our wool and alpaca care guide.

Where can I check delivery costs and returns?

UK delivery costs £4 per order including VAT, with no free-delivery threshold. Your order may arrive in separate parcels without extra postage. See our delivery policy for details. You can notify us of a change-of-mind cancellation within 14 days after receiving the goods, then have a further 14 days to return them. You pay direct change-of-mind return postage; we cover reasonable return costs for faulty or incorrect goods. See our returns and cancellation policy for full rights, refund timings and the postal address. Contacting us for instructions does not make your statutory rights conditional on prior approval.

What should I include when asking about an order?

Send your order number and the email address used at checkout through our contact form, along with a short explanation of the question. Please do not send payment-card details or passwords.